FAQ – questions and answers about Tønder Festival 2017

(The FAQ is updated regularly. The content is object to changes without any notice.)

Go to:
Wrist band and admission
About the festival
About Camping
Other rules

About wrist bands and admission:

What does the wrist bands to the festival cost?
Adult, partout: DKK 1490,- (+ticket fee)
Youths (12-17 years): DKK 800,- + ticket fee
Children under the age of 12 accompanied by an adult with a wristband: No charge
Students: DKK 1.290,- + ticket fee

All orders are charged a fee of 20 DKK

Are there special tickets for people with disabilities?
Yes. You can buy a Handicap Ticket.

Must a helper for disabled persons pay full price for a wrist band?
If you are approved for a helper you have to send an email to info@tf.dk and attach the relevant documentation. You will then receive an email with a free ticket for your helper. The same procedure goes for camping wrist band. If you purchase your handicap wristband at the ticket office, please bring documentation to ensure a free wristband for your helper.

Ticket pricing for students?
The price for students is 1.290 DKK.  On presentation of a valid student ID at the entrance, students get the discount (200 DKK on the above mentioned price 1.390 DKK). If a valid ID can’t be presented, the price difference up to an ordinary wrist band must be paid. Purchased wrist band is not refundable.

Ticket pricing for persons between 12 and 17 years
All-days wrist band: 800 DKK

Ticket pricing for children under the aged of 12 years
Children under the age of 12 years have free entrance in company with an adult with a wrist band.

Can I buy a wrist band for one day?
Single-day wristbands for the Tønder Festival are available from Monday, April 3rd. The detailed music programme is revealed on March 30th.

Does the Festival refund my wrist band?
No, the festival doesn’t refund or exchange purchased wrist band. The same applies for other purchases. (We reserve our right to alter the programme if necessary.)

Where can I buy a wrist band?
You book your wrist band from the website and print out the reservation. We ask you to bring this reservation to one of our three ticket sales, where it will be scanned and exchanged for a wristband, which is applied on site.
The ticket sales are to be found at the three entrances, from where the wrist bands are sold during the festival. Please refer to the map.

Can I buy a ticket for single events?
No.

What does a wrist band give me have access to?
You get access to the festival site, all venues, restaurants, and activities and concerts in Visemøllen and the museum.

What does a single-day wrist band give me access to?
Single-day wrist band provides access to the same as the all-day wristband, but only on the day, printed on the wrist band.
Single-day wrist bands are valid from morning opening on that day, and to the night closure of the site.

Are there concerts I have to make a reservation for?
A wrist band gives access to all venues at the Tønder Festival. Please be aware of the fact that all venues/tents have a seating limit, based on “first come first served” basis.

About the festival:

Who can gain access to the festival-site?
The festival site is an enclosed area surrounded by a fence, which only gives access for guests with valid wrist bands.
The wrist band can be purchased and applied by one of the three entrances, on presentation of a valid ticket. Remember to print and bring the attached ticket with a barcode.

Spiegeltent Tickets

  • To ease admission to concerts in the two popular spiegeltents, Palais des Glaces and La Gayola, the procedure will now be as follows: audience members can collect their tickets free of charge from the ticket window in the spiegeltent half an hour before the current concert ends. The ticket window will open each morning two hours before the first concert.
  • For each concert there will be 350 tickets for the Palais des Glaces and 250 tickets for Gayola.
  • One ticket – and only one – will be on sale per person. You cannot buy tickets for others.
  • This will give the audience a chance to sit and relax on the Festival site, safe in the knowledge that their admission to the spiegeltent of their choice is assured.
  • In front of each spiegeltent there will be two queues, one for ticket holders and one for ticket buyers.
  • On purchasing a ticket, audience members will be informed that they must take their place in the ticket-holders queue ten minutes before showtime at the latest.
  • As soon as the ticket-holders queue is inside the spiegeltent, the ticket buyers’ queue will be admitted. There will be about 50 extra tickets for La Gayola and about 150 extra for Palais des Glaces.
  • A couple of Tønder Festival volunteers will be on hand to guide audience members into the right queue. The procedure is explained in detail on notice boards at the entrance to the NOLA zone. Tickets will be printed with the name of the artists giving each separate concert, and a reminder that you have to be there at least ten minutes beforehand.

Am I allowed to bring my own chair?
Yes, you can bring, what we call “an ordinary camping chair” into the festival site.
However, there are some strings attached to this.
The chair may NOT be placed in front of the stages, and are not allowed at venues with chair-setting setup.
The festival is responsible for every ones safety. If we believe that your chair is a nuisance, you’ll be asked to find another place to sit. The request will be kind but firm and it MUST be followed.
Failure to do so may end up with an eviction from the venue, with subsequent seizure of the wrist band, as a consequence.

Can I bring a bicycle to the festival-site / Open-Air area?
No. For safety reasons, we can’t allow bicycles on the festival site.
All cyclists are asked to use our expanded bicycle parking, at the West entrance at Jernbanevej.

Can bring my pet to the festival-site?
No. We do not allow you to bring pets of any kind on the festival site. At the campsite you are welcome to bring your pet (dog and/or cat). Please refer to “Camping”.

What and where to eat at the festival-site?
Right from breakfast-time and until the festival-site closes down for the night, we have a wide selection of food. There is something for every budget and every taste, from gourmet to fast-food.
There offer coffee and cakes along with food originating from other countries.

Where does the opening take place?
At the Open-Air stage.

Can I buy a printed program?
Yes, you can order it online; release in June, and can be ordered on-line. Also in sale during the festival. More information to follow on this website.

Is it possible to buy CD’s, LP’s and meet musicians at Millstream Records?
Sure, Millstream will be at the festival-site and their activities are unchanged. The Double-CD of the year is released in  June.

About camping:

How much does a camping wrist band cost?

· Camping short 24/8-28/8 = 400 kr. pr. person
· Camping long 20/8-28/8 = 500 kr. pr. person
· Power = 400 kr.
· Tenthouse = 2.200 kr. (2 persons)
· Tipi: 1 person, camping short (400 kr. + 75 euro, rent for the tipi) = 965 kr.
· Tipi: 1 person, camping long (500 kr. + 150 euro) = 1.625 kr.
· Tipi: 2 personer, camping short (800 kr. + 150 euro) = 1.925 kr.
· Tipi: 2 personer, camping long (1.000 kr. + 300 euro ) = 3.250 kr.

Camping for disabled persons?
Of course, we have camping opportunity for disabled persons.
The rules are the same as for non-disabled, but the area is closer to the festival site.
A camping wrist band for a helper is included free of charge, under the same rules as the concert wrist band.
Please refer to “Must a helper for disabled persons pay full price for a wrist band?”.

What does a camping wrist band give me access to?
A camping wrist band allows access to the camp-site, and the right to use a lot of land on which you may place 1 accommodation unit (tent, caravan, mobile home or equivalent) and 1 vehicle (car, motorcycle or equivalent)
It is not allowed to set up further accommodation units on a lot.
Fire and safety regulations MUST be followed, and any notice from the staff at the campsite MUST be followed.

When can I get in on the campsite?
More information will follow.
The Camping information will not be open around the clock at the start, so there will be established queue-up possibility until it opens.

General notice to camping

  • The campsite will be blocked off for people without a concert / festival wrist band.
  • Accommodation units may only be used by persons with valid camping wrist band. Persons without valid entrance will be refused.
  • There is a maxium stay of 4 persons in each unit.
  • The camping area will, in the first few days, have limited bathing and toilet facilities (2 places).
  • The disabled camping, the electric power equipped places and the TentHouse’s will be placed at a geographically designated area, where the allocation of lots will be based on “first come first served” basis.
  • For safety reasons it is NOT allowed to stay overnight in cars/vans.
    Violation will result in immediate expulsion and withdrawal of camping wrist band.
  • Pets (dogs and / or cats) are allowed at the camp-site, when the owner keeps the animal in a leash. If the pet is causing complaints, the camp staff recommendations are to be followed. Otherwise, an eviction may happen.
  • Marking / reservation of lot(s) can be done by placing an accommodation unit on the lot.
  • Lots marked for internal use of Tønder Festival, will be clearly signposted, these are not to be removed.

Can I rent a tent?
No, not a tent, but a TentHouse.
Price: 2.200 DKK per TentHouse.  There is room for two persons.
There will be a limited number TentHouse’s available, and there will NOT be created a waiting list for TentHouse.

What is the advantage of a TentHouse?
– Close to the festival site.
– There is electricity and light.
– There is a 135 x 200 cm mattress.
– Inside, lockable safety-deposit box and the whole TentHouse can be locked.
– Fixed bottom lifted off the ground.
– Space for luggage.
– Camping wristband(s) and electricity are included in the rental price.

Is it possible to rent a TentHouse for one night?
No, this is for practical reasons not possible.

Is there shower possibility on the site?
Yes, there are mobile bathrooms with hot and cold water available. The use is free, and too keep it that way for the future, we urge you to help us to keep the wagons clean and inviting.

Can I park my car at the camp-site when I live there?
Yes, you can. In each lot, 1 vehicle (car, motorcycle or equivalent) is allowed.
For safety reasons it is not allowed to stay overnight in cars/vans.
Violation will result in immediate expulsion and withdrawal of camping wrist band!

Can I barbecue on the campsite?
Sure, but only at the places that Tønder Festival has prepared for it.
For safety reasons we can’t allow any other use of open fire.

Lost and found items
from the festival site have been delivered to The police station in Tønder.
Tønder Politistation, Nørregade 15, 6270 Tønder, Tlf. 0045 73921448

Other rules:

Can I take pictures?
For private use: Photo shooting for private use is allowed, provided that it is done without using flash, or any other sort of additional lighting.
Audio and video recordings of the concerts are NOT allowed.

For professional use:
Photography, audio and video recordings for professional use or public release is only allowed with the permission (accreditation) of Tønder Festival.

Violation of the above may result in expulsion from the festival ground, with demand off leaving the equipment outside the festival-site.
In serious matters, the confiscation of concert and camping wrist band can be an option.
Unauthorized releases on YouTube or similar, can expect legal actions.

Can I bring my own food and / or beverages?
No, it is not permitted to bring your own food and/or beverages at the festival site. This also goes for water.
The only exceptions is if the food or beverages are documented medication or for babies.
Other food / beverages will be refused at the entrances to the festival site.
We refer to the storage units.

Are there any rules regarding smoking?
Smoking is permitted at all the places where there is no prohibition. A prohibition is recognized by being inside or the area is marked with a “No smoking” sign.
We urge that both smokers and non-smokers take the utmost respect to each other.
The above rules apply to the use of E-Cigarettes & E pipes as well.

Waste
The audience of the Tønder Festival is distinguished by being mature and responsible people who are friendly enough to clean up after them selves.
They have proven that year after year, and we are very proud and very happy to have such an audience!
At the camp-site, the garbage just has to be returned to the collection points when you leave the site, this keeps both nature and the conscience clean, and we can finish up sooner, and begin the preparations for next year.

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