TØNDER FESTIVAL 2020 TICKET TRANSFER OR REFUND UPDATE

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TØNDER FESTIVAL 2020    TICKET TRANSFER OR REFUND    UPDATE

Dear Tønder Festival 2020 ticketholder,

Our thanks go out to you all for buying tickets for Tønder Festival 2020, for your support and for your sympathetic messages on the cancellation of this year’s festival. They mean a lot to us in these depressing times.

We are working flat out on Tønder Festival 2021, and our hope is that you will join us. As of today, we are exchanging Tønder Festival 2020 tickets for Tønder Festival 2021 tickets. Our hope is that you will extend your festival and camping tickets etc from this year’s festival to next year. If you decide against attending next year’s Tønder Festival, then we will refund your money.

It’s no secret that Tønder Festival needs the support of our audience, and we sincerely hope that you will let us extend your tickets instead of asking for a refund.

Please read on to ensure you have all the information on extension or refunds. Please make your decision before June 14th  2020.

PLEASE NOTE that the choice must be made in the email sent from Billetten a / s on May 14, 2020.

 

  1. Keep Your Tickets and Support Tønder Festival
    If you wish to extend your festival and camping tickets for Tønder Festival 2021, please tick the relevant box in the form.
    This is the best way you can show your support for Tønder Festival at this difficult time.
    If you change your mind after the deadline, you will NOT be able to reclaim your money.
  2. Refunds
    If you do NOT want to extend your Tønder Festival 2020 tickets, please tick the box marked Refunds. Please note that it is not possible to reclaim part or parts of your order, only the whole order.

Due to the large number of cancellations and postponements caused by the corona virus / COVID-19 pandemic, transactions through the ticket service Billetten are taking longer than usual. Billetten undertakes to refund your payment to your account within two months of the refund deadline. We kindly request your patience. Fees, charges and, where applicable, postage costs will not be refunded.

If you have any queries about ticket extensions or refunds, or require further information than that provided here, please consult our FAQ about refunds, where we have gathered answers to the most commonly asked questions. Do you still have questions? Then send an e-mail to toenderfestival@billetten.dk

Please be assured that no matter which choice you make, we are very grateful that you bought tickets for Tønder Festival 2020, and we trust we will see you in 2021.

Until then: take care of yourself and your nearest and dearest, and thank you for your support.

Let the circle be unbroken!