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Find answers to your questions

FAQ regarding cancellation of Tønder Festival 2021

Transfer

How do I transfer my ticket to 2022?

If you want to transfer your ticket and/or camping booking to Tønder Festival 2022, choose 1 in the mail from Billetten.

When you transfer your ticket, you are assured your place at Tønder Festival 2022. Transferring your ticket is also the most direct way of showing your support for the festival at this difficult time

I do not want to swap my camping ticket, but want to retain my all-in ticket. Is this possible?

  • If you bought your festival ticket and your accommodation separately, you will receive two mails.

If you bought your festival ticket and your accommodation together, you will receive one mail, but you cannot separate the two, if you do not want to transfer both.

What if I change my mind later?

Deadline for ticket transfer is 7 June 2021. There are no refunds after that date.

Refunds

How do I get the price of my ticket refunded?

If you want your money back, choose 2 in the mail from Billetten.

How long is the ticket refund window open?

You can apply for a refund of the price of your ticket up until and including 7 June 2021. After that, your ticket will automatically transfer to Tønder Festival 2022.

How long does a ticket refund take?

Due to the large number of cancellations and postponements caused by COVID-19, Billetten’s refunds take 6-8 weeks after the deadline. Please bear with us. Fees, supplements and postage charges are non-refundable.

Why are fees etc non-refundable?

The fee is payment for a service: supplying your ticket, transferring it or refunding its price. This service has been provided, whether there is a festival or not.

What do I do if I get no mail from Billetten?

Look in your spam box. If it’s not there, contact our ticket service – Billetten – at toenderfestival@billetten.dk

Tønder Festival 2022

When is Tønder Festival 2022?

The Festival will run on the last weekend in August,  25th-28th August 2022.

Will the music programme be the same in 2022?

It is too soon to say much about the Tønder Festival 2022 programme, but our ambitions are high. Preferably, we would like to the musicians already booked to play 2022.

When do normal ticket sales for Tønder Festival 2022 begin?

Ticket sales for Tønder Festival 2022 opened September 2 2021.

Other questions

My Tønder Festival 2021 ticket is not registered in my name or e-mail. What do I do?

Only the original ticket purchaser can receive a refund. If you did not buy your ticket yourself, or got it as a gift, contact the person who bought the ticket or gave you it.

Can I have a transfer as a gift voucher?

It is not possible to exchange your order for a gift voucher

I won tickets for Tønder Festival 2021. Can I have a gift voucher instead?

It is not possible to convert the tickets you won to a gift voucher with Billetten. You can only have your tickets transferred to 2022 tickets.

Wristband

Is there a disabled ticket?

When you have ordered your own ticket, send a mail to info@tf.dk, attaching your assistance document, proving you are entitled to a carer. You will receive a free ticket for your carer.

This goes for camping tickets too. If you buy your disabled ticket at the gate, show your carer document so your carer can get their free ticket.

Where do I buy my wristband?

Online

You buy your wristband on the Tønder Festival website www.tf.dk/ and you print out the ticket.
Show your ticket at one of the three ticket counters where it will be scanned and exchanged for an wristband which will be tied to your arm on the spot.

Ticket counters

The ticket counters by the three entrances also sell non-preordered wristbands.

What does the wrist bands to the festival cost? (In DKK)

Wristbands Adults Students* Youths (12-17 years)
Partout 1.590,- 1.390,- 795,-
Thursday 700,- 500,- 300,-
Friday 800,- 700,- 400,-
Saturday 800,- 700,- 400,-
Sunday 600,- 500,- 300,-

*Wristbands available at ticket counters on production of a valid student card or college (etc) acceptance letter. If no documentation can be shown, then the difference between an ordinary wristband and a student wristband will be charged.

Children under 12 accompanied by an adult with a wristband come in free.

Once purchased, wristbands are non-refundable.
Tønder Festival reserves the right to make necessary programme changes.

Administration charge: kr. 20,-

Is there a student discount?

Wristbands for students cost 1390 kr. on production of a valid student card or letter of acceptance. If you cannot do so, you will be charged the difference between a normal ticket and a student rate. No refunds.

Are there junior wristband prices?

For youngsters between 12 and 17 years (inclusive), an all-days wristband costs 800 kr.
Children under the age of 12 accompanied by an adult with an wristband get in free.

Can I buy tickets for individual concerts?

No.

Can I buy a wristband for a single day?

A limited number of single-day wristbands go on sale on April 1st at 10 a.m.

The Site

Rubbish

Tønder Festival’s audience are known for their maturity and responsibility. They are kind and they tidy up after themselves. We have seen this time and time again over the years, and we are extremely grateful for it!
On the Campsite, dump your rubbish at the collection points when you leave. This makes for a clean conscience and clean surroundings, and we can get finished quicker, so we can get started on next year’s Tønder Festival.

Payment

On the Festival site, you can pay with cash, card and MobilePay. There is a bank east of Tent 1.

Information

By the West Gate you’ll find the Public Information counter and the Site Office. Public Information answers queries on Tønder Festival, the town and its surroundings, and much more. The Site Office has a Lost and Found desk during the festival. After the festival, Lost and Found is in the hands of Tønder Police.

Where can I charge my mobile phone?

There are chargers on the Tønder Festival site at Grønnegade,  at the Øl / beer bar in Østbyen (Open Air zone) and on the Campsite at the Camping Høkeren / Grocer’s.

Can I buy a printed programme?

Yes. The printed programme comes out in June. More information to follow here on the Tønder Festival website.

Opening Hours

The site opens at 12 noon on Thursday and stays open until 3 a.m. the following morning, except Sunday, when closing time is midnight.

Safety

Can I take pictures?

Photography for your own use only is permitted without flash or other light sources. Sound and video recording at live concerts are NOT allowed.

Professional photography, sound and video recording for publication are permitted only with appropriate accreditation from Tønder Festival.

Violation of these rules can mean exclusion from Tønder Festival site and deposition of equipment outwith the site, to prevent repetition.
Persistent violation can lead to confiscation of concert and camping wristband.
Unauthorised publication e.g. on YouTube etc will entail legal action.

Fire and rescue

The use of naked flame – open fires, fireworks, torches, gas burners, candles etc – is forbidden.

Barbecues: only in the designated areas.

Information

At the West Gate you will find the Public Information and Site Offices. Public Information answer questions about the Festival, the town of Tønder and its surrounding area and more. The Site Office has the Lost Property desk during the Festival. After the Festival, ask Tønder Police about lost goods.

Smoking rules?

Smoking is permitted wherever it is not forbidden. No smoking indoors or where you see a No Smoking sign.
We encourage both smokers and non-smokers to show consideration.
These rules apply equally to E-cigarettes & E-pipes.

May I bring my own drinks?

It is not permitted to bring your own drinks (bottles, tins etc) in to the Tønder festival site. You may of course bring bottled water or draught beer bought at the festival’s bar by the entrance.

The Samaritans

The Samaritans’ First Aid post is by the South Entrance.

Placing your unit

Fire regulations require 3 metres between accommodation units: tents, caravans, autocampers or cars used for sleeping. Towbars, pavilions, tarpaulins and canopies without walls must all observe the security separation.

One accommodation unit and one vehicle is permitted in a stance.

Vehicles

Parked vehicles must also observe the security separation.

No vehicle nor accommodation unit, nor their parts, may obstruct fire lanes. Unlawfully placed vehicles or units will be removed at their owner’s risk and expense. The same goes for units placed outwith opening times.

Our guests’ safety is our primary concern.
Drivers are asked to respect these rules:

– Max. speed on the camp site: 20 km/h
– Give way to pedestrians and cyclists
– Limit vehicle use on the site and access roads
The site is closed for vehicle access between 9 p.m. and 8 a.m. There is parking by the gate if you arrive outwith these times.

Fire and Gas Regulations

The use of open flame torches, gas burners, candles, campfires, bonfires, fireworks – any naked flame – is forbidden.
Barbecues, either charcoal or gas, may only be lit in the designated zones.
Fixed gas-burning cooking rings in caravans are permitted.

Handicap

Ticket and companion

If you are approved for a helper, please send an email to info@tf.dk and attach the relevant documentation. You will then receive an email with a free ticket for your helper. The same procedure goes for camping wristbands. If you purchase your handicap wristband at the ticket office, please bring documentation to ensure a free wristband for your helper.

Concert access

Users of wheelchairs and their companions have the opportunity to enter the venues before the rest of the audience at seated concerts. At standing concerts, users of wheelchairs and companions can go to the front of the stage for the best visibility. Our festival staff are always ready to help you to be seated, if you wish to enjoy the music from our grandstand.

Camping for disabled persons

The handicap camping is a defined area where a camping lot will be assigned to you by the camping staff. The rules are the same as for non-disabled, but the area is closer to the festival site.
A camping wristband for a helper is included free of charge, under the same rules as the concert wrist band.

Disabled toilet

Disabled toilets are placed close to Tent 1 and The Club Stage on the festival site. Look up the placement on the map of festival site. You can find disabled toilets at the camping area as well.

Parking

Disabled parking spaces are located at the Festival Entrance Vest. Address: Papegøjevej 4, 6270 Tønder. Disabled parking spaces can also be found at the public carparks in Tønder.

Feedback

If you have comments, questions or suggestions about the conditions for disabled people at Tønder Festival, you are always welcome to contact us at info@tf.dk or phone +45 74 72 46 10.

Access

Can I visit the Tønder Festival Campsite without a festival ticket?

Tønder Festival Campsite is open for all and offers entertainment: concerts on the  Campsite stage, booths selling all sorts of goods and a lot of fun. Just remember that if you want to spend the night on the Tønder Festival Campsite, you need to buy a camping wristband.

Bicycles

Safety concerns dictate that bicycles are not allowed on the Tønder festival site.
Bicycles can be left at the extended bike park by the West entrance on Jernbanegade.

Can I reserve a seat at any concert?

No. Your wristband gives you access to all the Tønder Festival stages. Note however that all the venues have limited room; it’s first come, first served.

What about getting in to Bolero?
Tickets for concerts in the Bolero spiegeltent are available 2 hours before the published start of the concert, and not before 9 a.m. There are 450 tickets, corresponding to the seats in the spiegeltent. There are maximum 2 tickets per person applying. Your ticket assures you of a seat in Bolero, provided you are there at least ten minutes before the start of the concert.
The spiegeltent doors open after sound checks, i.e. about half an hour before kick off.

Tickets can be collected on the Outlaw Village square. Follow the signs

What does a wristband give access to?

You have access to the festival site, all the festival site stages, eateries and activities, plus to concerts at the Old Mill and the Pump House.

May I bring pets on to the Tønder Festival site?

No. However your pet is welcome on the Tønder Festival Campsite.

May I bring a chair on to the Tønder Festival site?

Yes, you can bring an ordinary camping chair on to the Tønder Festival site.
Here are the conditions: chairs must not be placed right in front of the stage, and may not be used at venues with seating.

Tønder Festival is responsible for everyone’s safety. If we consider your chair is in the way, you will asked to move. Our request will be friendly but firm, and must be followed. A refusal to comply can lead to expulsion from the Tønder Festival site and confiscation of your wristband.

Where is the Opening Concert?

On the Open Air stage Thursday during the festival. Gates open at 12:00 noon, and the Opening Concert begins at 12:30.
The Opening Concert is free

Transport

Parking

Festival guests with camping wristbands may park one vehicle (car, motorcycle or similar) per assigned camping lot. Unfortunately, Tønder Festival cannot provide parking areas adjacent to the festival site for guests without a camping wristband. Instead, we refer you to the four free public parking areas in the town of Tønder.

Public Carpark 1: Behind Tønder commercial college (c. 230 spaces)
Address: Martin Hammerichsvej 2, 6270 Tønder
Walking distance from Entrance West: 1,5 km
Walking distance from Tønder Nord Train Station: 600 m

Public Carpark 2: By Tønder secondary School (c. 70 spaces)
Address: Skolevej 9 , 6270 Tønder
Walking distance from Entrance West: 1,1 km
Walking distance from Tønder Nord Train Station: 300 m

You can find Tønder North train station close to carpark 1 and 2. You can continue by train to Tønder Station, which is 200 metres from the Festival West Entrance.

Public Carpark 3: Gravelled carpark by Sønderlandevej (c. 100 spaces)
Address: Sønderlandevej 7, 6270 Tønder
Walking distance entrance east: 700 m

Public Carpark 4: By Tønder primary school (c. 100 spaces)
Address: Holmevej 2, 6270 Tønder
Walking distance entrance east: 1,3 km

Bicycle Parking
Bikes are welcome on the campsite. For safety reasons, however, we cannot allow bikes on the Festival Site itself. Cyclists are invited to use the extended bike park by the West Entrance on Jernbanegade.

The road to Tønder

The Festival site address is Papegøjevej 4, 6270 Tønder

Plan your trip at rejseplanen.dk
As well as public transport, we recommend car-sharing, e.g. at gomore.dk.

Arriva Info

Take the train to Tønder Festival and home again. Save parking problems with the car in town.
The train stops a mere 200 metres from the Festival West Gate.
Read more and buy your tickets at arriva.dk.

Sydtrafik Info

Besides the normal departures on route 116, Sydtrafik are laying on extra buses to Aabenraa on Friday and  Saturday nights.
Buses will also run to Haderslev on route 136, with extra buses on Friday and Saturday nights.

Times of the extra departures will be posted here when the timetable is fixed.

PLEASE NOTE: Passengers can board at the bus station and at Kongevej by Skibsbroen only.

Lost Property

Lost Property:

Goods lost and found on the Tønder Festival site and Campsite will be handed in to Tønder Police Station, Nørregade 15, 6270 Tønder, Tel. (0045) 73921448.

COVID-19

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Vestergade 80,
6270 Tønder
Denmark, Europe
Opening hours
Monday 9.00 - 16.00
Thursday 9.00 - 16.00

Subject to change
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